How many companies have you heard say the same thing…

…the economy is so bad…

…we are so slow…

…I can barely pay my bills…

…I hope I can make it through this slow period.

Then why don’t they answer the phone?

So often we need a service now!

For instance:

•You have a leaky toilet.
•Your washer machine broke.
•You opened your door to a flood in your home.
•The car won’t start.
•Your computer won’t boot up.
•You need a tow truck.
•Your having a party tomorrow and the carpets need cleaned.
•Your garage door won’t open.
Those are just a few problems that need immediate attention, if it was you calling wouldn’t you want someone to handle this as soon as you called?

I know I would.

This is the most frequent problem small businesses have not answering the phone and losing out on the opportunity, with the technology we have at our disposal, call forwarding, answering services, Got V-mail etc…

…there is no excuse for not answering the phone.

Another huge problem that small business owners have is putting a new employee on the phone, they rationalize it by thinking this is a job anyone can do – WRONG!

That phone call is the first chance you have to make a great impression!

So often that opportunity is squandered by the lack of enthusiasm and or knowledge they are greeted with on the other end of the phone.

I’m going to end this blog post with 7 Common Mistakes Made Answering the Phone:

•Saying hello and not stating your company name
•Answering without stating your personal name
•Lack of enthusiasm
•Lack of knowledge about the staff
•Lack of knowledge about the product or service
•A bad attitude
•Disagreeing with the customer
Don’t let these kinds of things ruin potential new clients for you!

If you like this post go to http://www.createsmallbusinesssuccess.com for more ideas and tips

- Jason