Ensure Client Satisfaction
Friday, July 14, 2006
Preparation is crucial for anyone tackling any project. The more you plan, the better equipped you’ll be to make sure it all comes together. One key to avoiding communication problems between your company and your client could be to include them in on the plan. A meeting between everyone involved, before work starts, can let both sides know what is to be expected and preclude arguments or resentment during and after the project.
It sounds like a lot of extra work to schedule a meeting before construction or remodeling begins but it can help prevent future headaches. Talking over all the plans and logistics can help the client understand your organizational ideas. You’ll keep the client informed on your strategies for staging, work hours and days, restroom accommodations, number of crew involved, cleanup, supplies, and more. Let the client know what your expectations are, as well. You might insist on some site prep from the client ahead of time – failure to communicate this can cause delays and arguments over the misunderstanding. The pre-meeting will eliminate the guesswork on your part. Suppose your supplies arrive. You unload them onto the driveway while the client preferred you use the side of the building. Ironing out the small details in advance will alleviate these problems.
The advance meeting concept is not for every company but communication will help give you what your business needs: client satisfaction. A happy past customer is a potential future customer as well as a resource for referrals to new customers.
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