Contractor Update

If you have employees or subcontractors that work for you, rest assured there will be complaints. Those working for you will always have a problem with how things are handled on the job, or even the job itself. As a manager, I'm sure you're aware that trying to stifle complaints is a waste of time. The trick is to not only to use any criticism of your company but to encourage constructive criticism. It could be another tool to help improve your business.

The concept of improvement does not mean you're doing something the wrong way. But taking the time to evaluate criticism could lead to a better way of doing things. It would be a good idea to have regular meetings with your staff to discuss problems, concerns, and questions. Let them vent constructively and listen to their problems.

Constructive Criticism:

• Let your workers know that you want to hear their issues but that you may not be able to fix every problem they have.
• Sometimes they just want to vent frustrations but that can be beneficial to the employee.
• When they complain about a process ask them for alternatives or ways to fix the problems.
• If you decide to allow criticisms, give it time. It may take a while for an employee to truly feel comfortable complaining directly to you instead of behind your back.
• Be sure to thank them for their input.

Many business owners take complaints personally. Many feel that it is “my way or the highway.” But employees and subcontractors can provide you with insight, a different perspective, and possibly solutions to a problem that you might have never seen. And it's a great way to keep quality workers on your payroll. When they feel like they're part of the system and solution, they're apt to be happier and work hard for your company.

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Labels: Contractor Advice, Small Business Advice