Contractors - Go From Good to Great
Thursday, July 10, 2008
All contractors want repeat business and referrals. The best way to get them is to do the job right, the first time. Quality craftsmanship and quality products make a difference. A satisfied project owner will come back to you again and her or she will pass along good referrals. Here's a tip on how to go from good service to great service:Ask this question to your client before work starts: "What is your number one concern?" If they give a generic answer, dig deeper to try to find out what they are truly worried about. You're looking for a concrete concern that can help you and your team avoid a disaster.
It could be something as simple as keeping down excessive dust at the worksite. It could be they have a dinner party or wedding reception planned for the location and they're worried about the project going over schedule. Whatever the concern is, find it and fix it.
By knowing what they hate, what keeps them up at night, you'll solve the problem before it becomes a problem. When all the work is done, and the dust has settled, you will be a knight in shining armor to your client. In turn, they will sing your praises.
When you know the answer to "What is your number one concern?", you will get you referrals and repeat business and that is the best way to keep profits rolling in.
Labels: Customer Service
